Proposed Standards for the Definition of Influence from WOMMA

Below is what the WOMMA has submitted as its proposed standards for the definition of influence and related terms. Your comments are welcome. These proposed standards will be discussed for possible adoption by the Conclave.

Marketers and business communicators have been targeting so-called “influencers” or “influentials” for decades. It is a strategy born of experience and intuition—a sense that people are influenced by other people, and that some wield greater influence than others.  But there is wide variation in what people mean by “influencers” or “influencer marketing.” The situation begs for a common language and conceptual framework to aid practitioners.

WOMMA has developed the following definitions with an eye for academic rigor but also practitioner utility. With this in mind consider that there are 7 billion+ people on the earth. While anyone can exert influence in some manner on others it is rarely practical for brands to focus on reaching everyone, and hence there is an interest in aiming communications toward those people who have disproportionate influence in the marketplace.

The following definitions and standards were developed by members of WOMMA in collaboration with members of other leading trade groups in the field of public relations and marketing.

WOMMA defines Influence as:

The ability to cause or contribute to a change in opinion or behavior.

Where the initial actor is a Key Influencer who is:

A person or group of people who possess greater than average potential to influence due to attributes such as frequency of communication, personal persuasiveness or size of and centrality to a social network, among others.

Key Influencers interact with others and those they influence are Influencees:

A person or group of people who change their opinion or behavior as the result of exposure to new information.

Therefore Influencer Marketing is:

The act of a marketer or communicator engaging with influencers to act upon influencees in pursuit of a business objective.

Research shows a marketer is most effective when focusing resources on Key Influencers with the highest propensity to influence a population of Influencees who have the highest propensity to be influenced. The remainder of this document explores further some descriptive Attributes of an Influencer so a program manager can identify influencers and influencees for effective program design. The attributes themselves are useful for characterizing five (5) categories of influencers who possess a unique attribute profile described later in this document.

Standard Definitions for Engagement and Conversation

The Coalition for Public Relations Research Standards has published standard definitions for the terms “engagement” and “conversation.” Their status is:

These standards have been posted for industry comments on http://bit.ly/SNBaB4 since November 2012.  They are now submitted to the Coalition customer panel for review, and then for adoption as an interim standard.

Download the new standards here: Standards for Engagement and Conversation

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Proposed Social Media Standards: Engagement and Conversation

(#SMMStandards welcomes your comments on these proposed standards. Please leave your comments at the bottom of this post.)

Early in October the Conclave met to work on social media measurement standards. Now they need public comment on their definitions of engagement and conversation. Here’s your chance to chime in.

ENGAGEMENT & CONVERSATION

The key concepts of “Engagement” and “Conversation” are frequently discussed by social media advocates but rarely defined with enough precision to guide sound measurement. Conclave participants debated many of the different issues involved across channels and disciplines, ultimately arriving at a core definition for both terms and key metrics for evaluating social media in both areas. The standard definitions, metrics and methods include: Continue reading

Proposed Social Media Standard Definitions for Reach and Impressions, from the Digital Analytics Association

#SMMStandards welcomes comments about these proposed definitions. Please leave your comments at the bottom of this post. (Click here to download this post as a pdf file.)

www.digitalanalyticsassociation.org

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Phone: +1 (781) 876-8933 • Toll Free: +1 (800) 349-1070 • Fax +1 (781) 224-1239

Social Media Standard Definitions for Reach & Impressions

Proposed on behalf of the SMMstandards.org Initiative Continue reading

The Proposed Sources and Methods Transparency Table

(#SMMStandards welcomes your comments on these proposed standards. Please leave your comments at the bottom of this post.)

Here is the proposed Sources and Methods Transparency Table, for your comments. The first image is just the Table, the second is a sample completed Table to show how it’s meant to be filled out.

Proposed Social Media Measurement Standards: The Sources & Methods Transparency Table

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(#SMMStandards welcomes your comments on these proposed standards. Please leave your comments at the bottom of this post.)

Early in October the Conclave met to work on social media measurement standards. Now they need public comment on their transparency table for content sourcing. Here’s your chance to chime in.

CONTENT SOURCING

The Conclave published its first proposed interim standard in June at the European Measurement Summit hosted by AMEC in Dublin. The “Sources & Methods Transparency Table” (see below) is designed specifically to address the challenges clients face in knowing “what’s inside” social media measurement reports from various agencies, research providers and software vendors. The standardized table mirrors the “nutrition tables” used by many countries for easy comparison of calories, nutrition and ingredients in food products. Continue reading

Social Media Comes of Age, a presentation to the PRSA International Conference

Here is a .pdf file of slides from Katie Paine’s presentation “Social Media Comes of Age” given at the PRSA International Conference, San Francisco, CA, October, 2012. It includes a summary of The Conclave’s progress on standards to date. Click below to download the pdf:

PRSA Social Media Measurement Comes of Age

It Takes a Village: Special Thanks

Behind every great industry standard is a small army of committed practitioners and thought leaders who put aside proprietary interests to help advance the industry. While it may seem impossible to drive agreement across diverse disciplines, the #SMMStandards process has been marked by a tremendous spirit of collaboration and intellectual curiosity in pursuit of pragmatic solutions. The hardest part of the process is getting the smartest and busiest communicators, marketers and researchers on the planet to align their schedules and spare-time windows long enough to make substantive progress. Continue reading

March to Standards: Report from Dublin

This week was a significant milestone for the #SMMStandards development effort. Thanks to our hosts from AMEC, we unveiled our first major deliverable and shared a formal #SMMStandards progress report yesterday at the 4th European Summit on Measurement. Dublin was the host city, and despite the many pints of Guinness consumed the night before by 200 delegates at the Guinness Storehouse, we were able to share our progress and roadmap with a very receptive and engaged audience of international communications research and measurement professionals. (Check the tweet-stream at #amec2012 or #smmstandards.)

The highlight of our session was the unveiling of the “Sources & Methods Transparency Table,” our first proposed interim standard. The table is designed specifically to address the challenges clients face in knowing “what’s inside” social media measurement reports from various agencies, research providers and software vendors. The table builds on principle #7 from the Barcelona Principles: “Transparency and Replicability are Paramount to Sound Measurement.” Based on that principle, we created a standardized table that mirrors the “nutrition tables” used by many countries for easy comparison of calories, nutrition and ingredients in food products. Continue reading

Welcome to #SMMStandards

Hello, and welcome to the new digital hub for posting, linking, sharing and commenting about social media measurement standards.

This site is the home of the #SMMStandards Coalition, established in fall 2011 as a unified standards development effort by the Institute for Public Relations (IPR), Council of PR Firms (CPRF) and the International Association for Measurement and Evaluation of Communication (AMEC) — and the #SMMStandards Conclave, which extended that effort into a cross-industry collaboration including Coalition members as well as the International Association of Business Communicators (IABC), Public Relations Society of America (PRSA), Chartered Institute of PR (CIPR), Federation Internationale des Bureaux d’Extraits de Presse (FIBEP), Global Alliance for Public Relations and Communications Management, Society for New Communications Research (SNCR), Digital Analytics Association (DAA) and Word of Mouth Marketing Association (WOMMA). Several clients have since joined the collaboration, including Dell, Ford Motor Company, Procter & Gamble, SAS, Southwest Airlines and Thomson Reuters. Continue reading